Talk to a doctor, nurse practitioner, or other health professional by phone or video anywhere in B.C.—many services are free (some have a fee). Virtual care is quick for common needs and can direct you to in-person care if needed.
When to choose
- You’re sick or unsure what to do next.
- You don’t have a family doctor or nurse practitioner, or can’t get an appointment soon.
- It’s evening or the weekend and clinics are closed.
- You need refills, lab tests, referrals, sick notes, or forms.
- You have follow-up questions after a test, procedure, or hospital visit.
- Your issue is non-urgent and can be handled by phone or video.
Free Virtual Care Options
Start here for trusted virtual care — free with your BC Services Card. No referral needed. All services are based in British Columbia. Not for emergencies.
Preparing for Your Visit
Here’s what you’ll need for your appointment:
- Your BC Services Card
- Photo identification so the physician can verify your identity
- A phone, tablet, or computer with internet (or a phone for audio)
- A quiet, private space
- A list of medications
- Phone number, name, and address of the pharmacy you use for any prescriptions
- Any questions you want to ask
- Need help with technology? Ask a family or friend. They can help.
What to Expect
- Before your visit: You’ll get instructions by email, phone, or text with your time and a link/number. Some clinics let you upload info ahead of time.
- During your visit: A provider will confirm your identity and symptoms. Ask questions anytime. You can have a support person with you.
- After your visit: You’ll get advice, prescriptions, and next steps. Many clinics send prescriptions straight to your chosen pharmacy.